With the start of the 2020-21 NBA season and the goal to return with a limited number of fans and guests, the Houston Rockets and Toyota Center have established health and safety protocols to create a safe, yet fun environment for fans.
The Rockets and Toyota Center have developed the following protocols and guidelines in partnership with the City of Houston, the Houston Venue and Event Task Force, Memorial Hermann, and the NBA:
- Reduced capacity will be enforced for Rockets games and all other arena events to allow for proper distancing between sets of guests.
- Ticketed fans will be required to answer a series of health questions before entering the arena. Fans seated in close proximity to the court will require additional league mandated testing protocols.
- Proper face masks will be required for ages 2 and up and must be worn at all times inside the arena, unless actively eating or drinking. For more information on face masks, please visit here.
- No bags are permitted, however lockers will be available for rent.
- All tickets will be digital. Guests will manage and scan their touchless tickets through the Houston Rockets mobile app.
- To promote social distancing and sanitization, floor markers and signs promoting social distancing and hand sanitization stations will be placed around the arena.
- Frequent sanitization of all high touch surface areas during games and events such as seats, handrails, door knob, restrooms, countertops, etc.
- All staff will receive additional health and safety training. In addition, staff will also have their temperature checked and will wear appropriate personal protective equipment.
- All point of sales at Toyota Center will be cashless. Plexiglas barriers will be installed at all concession and retail stands to reduce direct contact between guests and staff. A touchless food and beverage ordering system option will allow fans to receive their orders at their designated seat to maximize social distancing and the overall fan experience.
In addition, Toyota Center has also joined the Houston Clean campaign which was formed by the Houston Venues & Events Task Force along with local hospitality, tourism, and transportation industries. Houston Clean is aimed at helping guests easily identify safety measures in place to protect guests and staff.
As part of Houston Clean, Toyota Center pledges to maintain the highest standards of public safety and health. This includes becoming the latest facility to achieve GBAC STAR Accreditation status. The GBAC STAR Accreditation program is the industry’s leading outbreak prevention, response, and recovery accreditation for facilities.
Toyota Center will continue to research, curate and implement the most medically effective sanitation and social distancing measures available for the health of their guests and staff.
Fan cutouts will also be available for purchase this season for those looking to support the team, but cannot attend a game at Toyota Center. All proceeds benefit the Clutch City Foundation and Children’s Memorial Hermann. Please visit www.rockets.com for more details.